After configuring the necessary settings, the Wiping Mobile Data process ensures secure and permanent deletion of all data stored on the selected Xiaomi device, making recovery impossible. This documentation provides step-by-step instructions to initiate and complete the Mobile data-wiping process efficiently using WIPERAPP.
Let’s get started 🚀
ATTENTION: WIPERAPP requires the computer system used for data wiping to be connected to the Internet via a LAN cable (RJ45) or by using USB tethering to share the Internet from a mobile phone via a USB cable.
It is important to note that the phone used for tethering must not be the device scheduled for wiping.
The Internet is needed solely to authenticate the token and verify the purchased licenses. After the wiping process starts, the Internet connection is no longer required.
Step 1: Connect the Xiaomi device, on which you have configured the settings for a successful wipe, to your computer using a USB cable.
IMPORTANT: Please ensure that WIPERAPP is already running. If you connected the xiaomidevice before launching WIPERAPP, disconnect the device and then reconnect it.
Step 2: A pop-up will appear on the device prompting you to authorize USB debugging. Select the option Always allow from this computer, then click the OK button to proceed.
IMPORTANT: If the WIPERAPP doesn't reflect recent changes made on the xiaomi device, disconnect and reconnect the USB cable. This is often required after adjusting settings on the phone to ensure it is properly detected.
NOTE: If the device does not show as Idle in WIPERAPP, unplug it and then reconnect it.
The device should appear as type Android/iOS, status Idle, with the correct xiaomi Model, manufacturer, and size.
IMPORTANT: Make sure you physically remove the SD card from the xiaomi device. To confirm this, click the Information button next to your xiaomi device.
A Model Device Information modal will appear on your screen, displaying various details about your xiaomi device. When the SdCard field shows an N/A value, it indicates that your xiaomi device does not have an SD card.
Step 3: Navigate to the SETTINGS from the Client Control Panel to choose the correct WIPE method.
Step 4: Click on the Wipe Method dropdown to choose data-wiping methods that comply with industry standards, ensuring secure and irreversible data erasure.
IMPORTANT: Only the WIPERAPP Auto, WIPERAPP Mobile Clear, and WIPERAPP Mobile Purge methods work with the Mobile devices.
Step 5: For demonstration purposes, we will use the WIPERAPP - Auto method to perform the wiping process.
Step 6: Click on the SAVE button to save the changes.
Step 7: Click the Play button to begin the wiping process.
Step 8: Click on the WIPE button to proceed.
The wiping process will be initiated on the mobile device.
The wiping process will be completed in 4 steps: 0%, 33%, 66%, and 100%.
INFO: At 66%, the phone might light up, reboot, or display reset screens. This is normal behavior. Do not disconnect the device while the wipe is in progress.
The status will change to Wipe Success once the wiping process completes successfully. At that point, you may unplug the phone.
NOTE: Please wait for the device to finish its internal reset and display the welcome or setup screen before proceeding.
INFO: The WIPERAPP will continue to display the phone with a Wipe Success status and 100% progress until you restart the application.
INFO: If you want to wipe the phone again, you must run the wiperapp again.
NOTE: If the phone is disconnected before reaching 100%, it will result in a Wipe Error, and no certificate will be generated. You should retry the process using the same license and follow from Step 7 again.
Ensure the generated report reflects accurate and complete details of the process. Refer to the Validating Report CorrectnessDocumentation for step-by-step guidance on how to review and verify the report.
